We strive to provide a seamless payment and shipping experience for our valued customers. If you have any questions or concerns, don't hesitate to reach out to us. Your satisfaction is important to us.

Payment: Secure and Convenient

We prioritize your security when it comes to payments. We use Stripe.com, a trusted and secure payment gateway, for all transactions. Stripe employs industry-standard security measures to safeguard your payment information, ensuring a safe and protected payment experience.

Accepted Payment Methods

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover, through the Stripe payment gateway.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email containing all the important details of your purchase.

Currency

All transactions on IamJewellry.Shop are conducted in U.S. dollars ($ USD). Prices listed on the website are inclusive of applicable taxes, unless otherwise specified.

Payment Disputes

In case of a payment dispute or chargeback, please contact us at arts@iamjewellry.shop. We encourage open communication to address any concerns and find a satisfactory resolution.

Payment Security

Your payment security is paramount to us. Rest assured, we do not store any payment information on our website. All payment details are securely handled by Stripe.com in accordance with their stringent privacy and security practices.

Payment Authorization

By making a payment on IamJewellry.Shop, you authorize the transaction using the payment method you provide.

Shipping: Prompt and Reliable

Order Processing

Orders are typically processed within 1-2 business days of receiving payment. After processing, you'll receive a confirmation email with your order details and a tracking number, allowing you to track your shipment's progress.

Delivery Time

Delivery times may vary based on your location. In general, orders are delivered within 7-14 business days. Please note that delivery times may be longer during peak holiday periods or due to unforeseen circumstances, such as weather conditions or customs inspections.

Shipping Rates

Shipping rates are calculated at checkout and vary depending on your location and the weight of your order.

International Shipping

We currently ship to select countries outside of Thailand. Please be aware that international orders may be subject to customs fees, import duties, or other fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the shipping charges.

Please note that international orders may take longer to be delivered due to customs inspections and other factors outside of our control.