INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Q1: What kind of jewelry can I find at IamJewellry.Shop?

A: IamJewellry.Shop showcases a curated collection of exquisite, handcrafted jewelry pieces. We focus on unique designs, often highlighting cultural heritage and artisanal skill. You'll discover a diverse range of beautiful adornments carefully selected for their quality and craftsmanship.

Q2: Can I customize or create a one-of-a-kind piece through IamJewellry.Shop?

A: While we don't offer direct co-design services, we are dedicated to presenting a selection of jewelry from exceptionally skilled artisans. If you have particular preferences or are looking for something specific, our team is happy to assist you in finding a suitable piece within our curated collection. Please contact us at arts@iamjewellry.shop.

Q3: What payment methods does IamJewellry.Shop accept?

A: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover, through our secure payment gateway, Stripe.com. All transactions are processed in U.S. dollars ($ USD).

Q4: How secure is my payment information when shopping on your site?

A: Your payment security is paramount to us. We use Stripe.com, a trusted and secure payment gateway, which employs industry-standard security measures. We do not store any payment information on our website; all payment details are securely handled by Stripe.

Q5: What is the typical delivery time for orders?

A: Orders are typically processed within 1-2 business days. Delivery times vary based on your location, but most orders are delivered within 7-14 business days. Please note that delivery times may be longer during peak holiday periods or for international orders due to customs inspections.

Q6: Do you offer international shipping, and are there any additional fees?

A: Yes, we currently ship to select countries outside of Thailand. Please be aware that international orders may be subject to customs fees, import duties, or other fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the shipping charges.

Q7: What is your return policy?

A: We accept returns and exchanges for authorized items within 30 days of your order receipt. Items must be returned in their original condition, with original packaging. Use a tracked shipping method. To initiate a return or exchange, please contact us via email at arts@iamjewellry.shop for authorization.

Q8: Are there any items that cannot be returned or refunded?

A: Yes, certain items cannot be refunded:

  • Personalized items (unless they have significant errors).

  • Items that have been worn, damaged, or altered.

  • Items sent as replacements or exchanges.

Q9: How do you handle return shipping fees?

A: We will assist with a $15 credit for return shipping fees if you received the wrong item, or if the item is broken, defective, or has an incorrect engraving. Please inform us within 48 hours of receiving broken or defective items.

Q10: What is your cancellation policy, and are there any cancellation fees?

A: Personalized, engraved, or special order items typically begin production 8 hours after your order is processed.

  • Cancellation within 24 hours of placing your order: No fee applies.

  • Cancellation after 24 hours: A cancellation fee of 40% of your order value will be incurred.